At Eliksir, we are committed to providing high-quality products and ensuring customer satisfaction. If you are not fully satisfied with your purchase, please review our returns policy below:

1. Returns for Damaged or Defective Products

If your product is damaged, faulty, or not as described, we will gladly offer a replacement, refund, or store credit. Please contact our customer service team within 14 days of receiving your product, providing proof of purchase and details of the issue.

2. Unopened Product Returns

We accept returns for unopened and unused products within 30 days of purchase. To be eligible for a refund or store credit, the product must be in its original packaging and in resaleable condition. Please note that you will be responsible for return shipping costs unless the product was received damaged or faulty.

3. Opened Product Returns

Due to health and safety regulations, we are unable to accept returns of opened or partially consumed products unless there is a defect or quality issue.

4. Change of Mind

We do not offer returns or refunds for change of mind on supplemented food products.

5. How to Return a Product

To initiate a return, please contact us at [email or phone number] with your order number and reason for return. Once approved, we will provide instructions for returning your product. Please note that we are not responsible for items lost during return shipping.

6. Refunds

Once your return is received and inspected, we will notify you of the status of your refund. If approved, your refund will be processed to your original method of payment within 5-10 business days.